Thank you for choosing theaurum.in for your accommodation needs. We strive to provide the best experience and ensure customer satisfaction. However, we understand that situations may arise where you need to cancel your booking or request a refund. Please read the following Refund and Cancellation Policy carefully before making your reservation.
Cancellation Policy: 1.1. Cancellation requests must be made through our website or by contacting our customer support team. 1.2. Cancellation requests received [x] or more days prior to the scheduled check-in date will be eligible for a full refund. 1.3. Cancellation requests received between [x] and [y] days prior to the scheduled check-in date will be eligible for a [z]% refund of the total booking amount. 1.4. Cancellation requests received within [y] days of the scheduled check-in date or no-shows will not be eligible for a refund. 1.5. The refund amount will be credited to the original payment method used during the booking process.
Refund Policy: 2.1. Refund requests must be made through our website or by contacting our customer support team. 2.2. Refunds will only be processed for eligible cancellations as per our Cancellation Policy mentioned above. 2.3. Refunds will be processed within [x] business days from the date of cancellation. 2.4. The refund amount will be credited to the original payment method used during the booking process. 2.5. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Modifications: 3.1. If you need to modify your booking, such as changing the dates or number of guests, please contact our customer support team. 3.2. Modifications are subject to availability and any difference in the booking amount. 3.3. Modification requests received within [y] days of the scheduled check-in date may be treated as a cancellation and will be subject to the Cancellation Policy mentioned above.
Force Majeure: 4.1. In the event of unforeseen circumstances beyond our control, such as natural disasters, acts of terrorism, or government restrictions, we reserve the right to modify or cancel bookings without prior notice. 4.2. In such cases, we will make reasonable efforts to provide alternative options or issue a full refund.
No-Shows: 5.1. In case of a no-show (failure to check-in on the scheduled arrival date without prior notice), the booking will be treated as a cancellation, and no refund will be provided.
Please note that specific terms and conditions may apply to certain promotional rates, packages, or bookings made through third-party platforms. Kindly review the terms and conditions provided during the booking process.
For any further assistance or clarification regarding our Refund and Cancellation Policy, please contact our customer support team at ( 91) 70 222 71031.
theaurum.in reserves the right to amend or update this policy at any time without prior notice. It is your responsibility to review the policy periodically to stay informed about any changes.
Thank you for choosing theaurum.in. We look forward to serving you and ensuring a pleasant stay.
